Privacy Policy for Sentry Recovery

Effective Date: January 6, 2026

Information We Don't Collect

Sentry Recovery is built on the principle of data minimization. We do not collect, store, or transmit any of your video data or recovered files to our servers. All data processing, including drive scanning, file carving, and video recovery, happens exclusively on your computer.

Video and Drive Data

Sentry Recovery requires access to your drives and files to function. We use this access to:

• Read raw data from USB drives and disk images
• Scan for recoverable video files using file carving
• Parse directory entries to recover original filenames
• Generate thumbnails for preview
• Export recovered videos to your chosen destination

All of this processing occurs locally on your computer. No video data, drive contents, or recovered files are transmitted to our servers or any third parties.

License Validation

Sentry Recovery uses a licensing system to unlock the full version. For license activation and validation:

• Email Address: Your email is sent to our payment provider (Stripe) to look up your subscription status
• License Status: The email associated with your purchase is stored locally to display your license status
• Expiry Date: License expiration information is stored locally in your system's secure storage (macOS Keychain or Windows Credential Manager)

License data is stored securely in your operating system's credential storage (macOS Keychain or Windows Credential Manager) and is not accessible to other applications.

Trial Mode

The trial version allows 3 free recoveries. We track the number of recovered files locally using your operating system's preferences. This count:

• Is stored only on your computer
• Is not transmitted to any server
• Is not associated with any personal identifier

No Analytics or Tracking

We do not use any analytics services, tracking SDKs, or telemetry collection tools. We have no way of knowing:

• How you use the app
• What videos you recover
• What drives you scan
• Your location or driving patterns
• Any other usage data

Your usage of Sentry Recovery is completely private.

Data Security

Since all data processing occurs locally on your computer and no data is transmitted to servers, your data is protected by:

• Your computer's built-in security features
• Operating system security protections (macOS sandboxing or Windows security)
• Secure credential storage encryption (macOS Keychain or Windows Credential Manager)
• Disk encryption if enabled (FileVault on macOS, BitLocker on Windows)

We cannot access your recovered videos because they never leave your computer.

Third-Party Services

Sentry Recovery integrates with the following third-party service:

• Stripe: Payment processing and license validation. Stripe's privacy policy is available at stripe.com/privacy

No other third-party services, SDKs, or external APIs are used.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

Your Rights

Since we do not collect your video data on our servers, there is no video data for you to access, correct, or delete from our systems. All recovered files remain on your computer under your complete control.

You can delete all app data by:

• Deleting the app from your computer
• Removing license data from your credential store (Keychain Access on macOS, Credential Manager on Windows)
• Deleting the app's data folder (Application Support on macOS, AppData on Windows)

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Qloud Ltd
Company Registration: 12951828 (United Kingdom)
Email: [email protected]
Website: https://qloud.ltd

Compliance

This Privacy Policy complies with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable privacy regulations

Last updated: January 6, 2026

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